Your order is very important to us and we take great pride and pleasure in creating pieces personalized especially for you. While slight irregularities are part of the allure and charm of handmade pieces, we do guarantee against faults of our own causing and workmanship that is not up to our regular high standard. While we take the upmost care in packing your piece safely for transport, we cannot accept any responsibility for damages or loss incurred while in postal carriage. However, if goods are damaged or misplaced while in transit we will provide you with all the necessary information to lodge a claim with the shipping company responsible. Should your item arrive faulty, damaged or you are unhappy with the quality for some other reason you should contact us within 5 days of receiving your piece.
Once your order has been processed, we will generally dispatch an order kit within 2 business days. An order kit includes:
A cannister for sending us your loved one’s ashes.
A measured scoop.
A zip seal bag.
An order form requiring your signature and a chart determining the amount of ash needed. Please check the information is correct before signing the form.
After you have all the required items to create your piece, please send it back to Ash to Art in an envelope via registered post.
When we receive your order kit we can start your design. Please allow 21 days to handcraft your one of a kind piece before we dispatch. Depending on the intricacy or size of your chosen design it may take longer. If you have a deadline please contact us. Once the design is finished, we carefully pack it in a beautiful presentation box and mail it to you via registered post.
Any items shipped internationally may incur fees at your country’s customs. Please ensure you are aware of these potential costs before finalizing your order as you are responsible for payment.