order process
Your order is very important to us and we take great pride and pleasure in creating pieces personalized especially for you. While slight irregularities are part of the allure and charm of handmade pieces, we do guarantee against faults of our own causing and workmanship that is not up to our regular high standard. While we take the upmost care in packing your piece safely for transport, we cannot accept any responsibility for damages or loss incurred while in postal carriage. However, if goods are damaged or misplaced while in transit we will provide you with all the necessary information to lodge a claim with the shipping company responsible. Should your item arrive faulty, damaged or you are unhappy with the quality for some other reason you should contact us within 5 days of receiving your piece.
To place an order, please fill out the order form and provide the relevant details, including an option for transport of ashes. We offer a free pickup service for Pet Angel customers, so if your loved one is being cremated with the Pet Angel (QLD) team, please let us know. We will be in contact within 2 business days to confirm the details with you.
When we receive your ashes we can start your design. Please allow 21 days to handcraft your one of a kind piece. Depending on the intricacy or size of your chosen design it may take longer. If you have a deadline please contact us. Once the design is finished, we will contact you to arrange pickup, delivery or return to Pet Angel where applicable.
Any items posted internationally may incur fees at your country’s customs. Please ensure you are aware of these potential costs before finalizing your order as you are responsible for payment.
PACKING PROCESS
IF YOU ARE SENDING YOUR ASHES TO US VIA POST, WE RECOMMEND FOLLOWING THESE TIPS FOR KEEPING YOUR PRECIOUS CARGO SAFE.
Once you have placed your order, we will contact you to confirm the exact amount of ashes required for your chosen piece. You will then need to follow the instructions below:
Decant the required amount of ashes and place into a zip lock bag.
Squeeze as much air out of the bag as possible before sealing.
Clearly write your name and the name of your loved one on the bag.
Double bag the zip lock into another zip lock, again squeezing as much air as possible before sealing.
Place zip locks into a padded envelope and seal.
Address the envelope as follows:
Ash To Art
56A Galt Road, Willow Vale
Queensland 4209Post your envelope, ideally using a registered post service.
